Location
kuala lumpur, kuala lumpur, Malaysia
Posted
July 27, 2026
Job Description
- Supervise the daily operation on PTP process
- Daily operational performance management and meet targets including Service Level Agreements with client;
- Achieve client’s Service Satisfaction at the level of client’s management and also end-users;
- Facilitate the operational Change Request (CR) process;
- Build team succession and make it effectively;
- Provide a holistic view of service delivery to the client;
- Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
- Support Ad Hoc contractual projects for the client in line with the nominated project team;
- Initiate and own continuous improvement projects within area of his/her responsibility;
- Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit
- Work with OE support team ...