Job Description
Overview
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Process Specialist (ADP)Summary:
To support the network through real-time monitoring of trends, volumes, file and transactions, and react by activating the appropriate levers. Ensure all business processes are working as designed to meet customers and stakeholders’ needs.
General Responsibilities:
Real Time Monitoring and Management
Monitor all daily critical metrics and trigger escalation procedures when thresholds are reached to ensure operational goals are met
Stay on top of email and chat engagements, including other public channels the team is manning
Maintain daily dashboards, prepare and send daily reports
Conduct analysis and recommend solutions to real time performance issues
Partner with global teams to ensure appropriate support and health of the network