Process Expert, GBS Customer Service & Support

APL Logistics

Full time Information and Record Clerks
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Location
Pasig, Metro Manila, Philippines
Posted
July 07, 2026

Job Description

This position is responsible to deliver APLL commitment to key customers, in meeting day to day operations requirements of the customers. The position is to ensure documentation requirements of the customers are complied in a timely, accurate and complete manner.

  • Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements. 
  • Ensure vendors documents to customers are delivered in a timely, accurate and complete manner. 
  • Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery. 
  • Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs. 
  • Problem Resolution – ensure issues are tackled immediately and escalate to Supervisors when there is potential costs impact.
  • Continuously intensify relationships in order to mai...

    • Job Details

    • Job Type
      Full time
    • Category
      Information and Record Clerks
    • Date Posted
      July 07, 2026
    • Application Deadline
      August 16, 2026