Location
taguig, metro manila, Philippines
Posted
June 19, 2026
Job Description
Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a leading global operations center that supports one of the world's most innovative technology companies. Our respected client is looking for a Process Excellence Senior Specialist .
The role is based in BGC, Taguig City , with a Hybrid setup (3 days onsite, 2 days WFH per week) and has a flexible schedule depending on stakeholder meetings (including outside business hours).
Key Job Responsibilities
- Spearheading Customer Experience by developing and deploying Service Excellence framework; focusing on creating best in class user experience or customer delight. Identifying key opportunities, leverage points and expectations in the user journey experience to achieve Customer Satisfaction.
- Setting performance standards to meet the service goals by tracking and evaluating team performance against key operating metrics in...