Process & Change Analyst

Full-time Management & Operations

Responsibilities

• Document current as-is processes across Operations, identifying key steps, dependencies, and pain points.
• Support the design of improved to-be workflows to reduce manual effort and improve consistency.
• Identify opportunities for automation, simplification, or standardization within the Global COO function.
• Quantify expected benefits of proposed changes and track results post-implementation.
• Translate business needs into clear, structured requirements for Digital and IT teams.
• Act as a coordination point between Operations and Digital, providing regular project status updates.
• Coordinate user acceptance testing (UAT) with stakeholders to validate new solutions.
• Support communication and training activities to ensure successful adoption of new processes and tools.

Requirements

• Strong structured thinking with the ability to break down complex processes and identi...