Process Business Analyst

Compunnel

Full Time Business Operations Specialists
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Location
Hyderabad, Telangana, India
Posted
June 17, 2026

Job Description


Job SummaryWe are seeking an experienced Business Analyst with strong analytics and process improvement skills to support Customer Service and Customer Experience operations. This is a temporary, contingent assignment with a fixed duration of 18 months. The role focuses on delivering data-driven insights, process analysis, and operational improvements in a cross-functional environment.Key Responsibilities
  • Analyze Customer Service flow separation processes to identify entanglements, inefficiencies, risks, and improvement opportunities.
  • Document business requirements, current-state processes, and pain points in collaboration with stakeholders.
  • Collect, analyze, and interpret operational data including SLAs, volumes, cycle times, productivity, and cost drivers.
  • Develop and maintain dashboards, KPIs, and reports to support operational and management decision-making.
  • Perform root-cause analysis and translate findings into a...

    • Job Details

    • Job Type
      Full Time
    • Category
      Business Operations Specialists
    • Date Posted
      June 17, 2026
    • Application Deadline
      July 27, 2026