Job Description
JOB SUMMARY:
Responsible for the planning, facilitation, and promotion of Audit and Compliance strategies and programs to business units in accordance with company’s Audit and Compliance policies and requirements.
EDUCATION and EXPERIENCE:
• Must be ISO 9001 trained or certified
• Preferably with one to two years’ experience in supervisory role overseeing quality management and with ISO QMS background
• Candidate must possess at least a Bachelor's/College Degree in any field
• Preferably with 2-3 years working experience in the Call Center Industry
• Good English oral and written communication skill
• Experience and successfully led a process audit activity
• Excellent knowledge in performing root cause analysis (business and data analysis)
• Advance knowledge on Client Management
• Expertise in Project Management