Process analyst

Full-time Other-General

Qualifications 2-3 years' business process management experience, with exposure to project management Responsibilities Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes. Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders' requirements are delivered. Preserve relationships despite airing conflicting views and seek mutual gains when addressing conflicts. Anticipate consequences and adapt problem-solving based on continual feedback. Act quickly to resolve problems, queries and complaints. Adapt communication styles to meet the needs of different audiences. Prepare and submit required reports within stipulated timeframes and provide feedback to management as required. Provide process updates as required by particular projects. Liaise with Legal, Risk and Compliance teams to sign-off forms and ...