Job Description
As a Process Analyst you'll optimize and standardize the operational workflows that power Tabby’s customer and partner support across the UAE, KSA, and Kuwait. This role goes beyond mapping processes; you'll use AI tools and help shape the tooling, automations, and AI‑assisted systems behind them—whether by contributing to building them or by proposing enhancements. Working at the intersection of process design and applied AI, you'll collaborate with CX, Product, and our LLM Agent team to make support faster, smarter, and more consistent.
A strong customer support background is critical. You’ll draw on that expertise to identify pain points, design effective workflows, and ensure seamless customer experiences, then bring modern AI tooling to bear on scaling them.
Process Optimization- Apply deep understanding of customer support best practices to design processes that improve satisfaction and resolve pain points.
- Analyze end‑to...