Location
Harrison, New York, United States
Posted
July 08, 2026
Job Description
Overview
Responsibilities
Ticket Management: Monitor, prioritize, and respond to tickets related to procurement processes via the ticketing platform. Issue Resolution: Provide first-level support to resolve common procurement-related queries or issues. User Training: Conduct training sessions for end-users to improve their knowledge and effective use of procurement systems and processes. Process Imp...
The Helpdesk Agent in the procurement process is responsible for providing timely and effective support by managing, resolving, and escalating procurement-related inquiries and issues. This role involves utilizing a ticketing platform to track, update, and close tickets while ensuring high-quality customer service and efficient issue resolution. Additionally, the agent will support end-users by conducting basic training sessions and contribute to process improvement initiatives to enhance efficiency and service quality.
Responsibilities