Job Description
The Senior Problem Manager plays a vital role within the Product Technology Group by reinforcing best practices while mitigating risks of introducingnew technologyservices. As part of the Change ManagementTeamyou will ensure changes are appropriately and accurately logged,reviewedand approved, whilemaintainingand enforcing the processes and procedures that governITSM Change Management . The Change Manager will interact with and drive communication and planning across Leadership, Project, Business, Compliance and Technical teams. As a partner to the Problem Management team, you will support the Problem Management process byadvising ondocumentation requirements, process expectations and best practices as needed.
Whatyou’ll do:
Receive andmaintaina record of all technical change requests, ensuring records provide complete information as isrequiredfor quality assurance testing, deployment planning, roll back processes and risk mitigation.