Job Description
Experience: 3 to 5 Years
If you are interested, please share your updated resume via Whats App at or email it to Role Overview
The Problem Manager/Analyst is responsible for complete ownership of the Problem Management lifecycle, ensuring proactive detection, root cause elimination, and long‑term service stability. The role requires strong governance, high‑quality RCA standards, and close collaboration across technical, operational, and business teams.
Key ResponsibilitiesLead, mature, and optimize ITSM and ITOM processes including Problem, Incident, Request, Knowledge, Change, Release, Event, Service Transition, and CMDB Management. Develop business cases that enhance ITSM/ITOM capabilities and ensure consistent deployment and adherence across all business units.
Own the end‑to‑end Problem Management lifecycle including detection, logging, categorization, prioritization, investigation, RCA, workaround...