Job Description
Position: Problem Manager (B2B AU Telco)
Location: BGC, Taguig
Work setup & shift: Onsite | Dayshift
We’re building a new team to support a dynamic challenger in the Australian telco space, a company committed to redefining customer experiences and pushing the boundaries of digital innovation. The client serves mid‑market to large enterprise customers and is committed to building a sustainable, high‑performance environment in the Philippines.
Your Role
This role is responsible for managing, implementing, and continuously improving the Problem Management lifecycle within an ITIL‑based framework. The Problem Manager drives root cause analysis, reduces incident recurrence, ensures effective known error management, and supports continuous service improvement across managed service operations. The role works closely with incident, change, knowledge, and configuration management processes to improve service quality and c...