Location
Fitzrovia, Greater London, United Kingdom
Posted
July 22, 2026
Job Description
Essential Roles & Responsibilities
* Lead and govern the end-to-end problem management lifecycle, ensuring root causes are identified and effective corrective actions are implemented
* Own Problem Management activities arising from major incidents, including root cause analysis, lessons learned and preventative action tracking
* Analyse incident trends, service data and operational risks to identify recurring issues and improvement opportunities
* Facilitate Problem Review meetings, ensuring risks, actions and decisions are effectively governed and documented
* Assess and prioritise problems based on customer impact, business risk, service commitments and regulatory requirements
* Track corrective and preventative actions to completion, escalating risks, delays and barriers where necessary
* Maintain oversight of open and aged problems, ensuring appropriate visibility and governance
Governance & Reporting
...
* Lead and govern the end-to-end problem management lifecycle, ensuring root causes are identified and effective corrective actions are implemented
* Own Problem Management activities arising from major incidents, including root cause analysis, lessons learned and preventative action tracking
* Analyse incident trends, service data and operational risks to identify recurring issues and improvement opportunities
* Facilitate Problem Review meetings, ensuring risks, actions and decisions are effectively governed and documented
* Assess and prioritise problems based on customer impact, business risk, service commitments and regulatory requirements
* Track corrective and preventative actions to completion, escalating risks, delays and barriers where necessary
* Maintain oversight of open and aged problems, ensuring appropriate visibility and governance
Governance & Reporting
...