Location
kuala lumpur, kuala lumpur, Malaysia
Posted
July 27, 2026
Job Description
We are looking for a Problem Management Engineer to drive proactive problem management by identifying root causes, reducing recurring incidents, and improving service stability across our network and technology environment. In this role, you will collaborate with cross-functional teams to investigate complex technical issues, implement long-term solutions, and continuously enhance operational performance through data-driven insights and process improvements.
Make An Impact By
- Problem Management & Root Cause Analysis
- Detect, log, and manage problems by analysing recurring and major incidents.
- Perform root cause analysis (RCA) using structured methodologies such as 5 Whys, Fishbone Diagram, and Kepner-Tregoe.
- Collaborate with cross-functional teams to investigate complex technical issues and identify effective resolutions.
- Recommend and drive the implementation of workarounds and permanent solutions to improve service...