Job Description
Overseeing the entire lifecycle of problems, ensuring they are identified, analyzed, and resolved effectively.Proactively working with Platform, Product, and Business owners and Value Stream leaders, in particular, embedding the role within value streams to ensure improvement in client, partner and employee sentiment.Conducting thorough investigations to identify the underlying causes of recurring incidents, utilizing data analysis and collaboration with technical teams.Effectively managing and communicating known Errors, ensuring that supporting work-arounds are documented as knowledge and communicated to all relevant support channels.Providing guidance on drafting of RCA’s and CAR reports to ensure they are clear, easy to understand and have associated action plans.Ensuring effective follow-up on RCA reports to ensure that Identified actions are recorded as problems where appropriate and managed via the problem process to prevent recur...