Principal Support Engineer: Escalations & Reliability Leader

Full-time Engineering

Ingram Micro, Inc. in Barcelona is seeking a Principal Support Engineer to guide critical customer escalations and boost platform reliability. The role requires extensive experience in Technical Support and incident management over a 15+ year background. Key responsibilities include troubleshooting high-impact incidents, leading cross-functional teams in crisis situations, and ensuring effective communication with senior stakeholders. Ideal candidates must have a proven record in supporting large-scale Saa S or cloud platforms, alongside exceptional problem-solving and communication skills. #J-18808-Ljbffr