Principal Support Engineer – Customer Reliability & Escalations Engineering

Full-time Engineering

Let's Shape Tomorrow by Solving What Matters Most At Ingram Micro, we are redefining the technology ecosystem that powers the world. As a global technology company with the reach, relationships, and digital platforms to help businesses realize the promise of technology, we create opportunities for our partners and customers to grow, innovate, and succeed. Together, we’re shaping tomorrow by solving complex challenges and building the future of technology distribution and platform services About the Role We are seeking a highly experienced Principal Support Engineer to serve as a senior technical authority and escalation leader for our most critical customer‑impacting issues across our platform ecosystem. This is not a traditional support role. We are looking for a highly experienced technical expert who can lead critical customer escalations, drive root cause analysis across multiple technology layers, partner directly with Engineering and Product leadership, and communicate confidentl...