Job Description
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award‑winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
About the prospect
The Principal Solutions Specialist IV in the Product Solutions Team is a Dayforce subject matter expert who conducts data‑driven analysis to identify ticket trends and macro‑level gaps amongst the Dayforce client base, and apply technical solutions to solve these problems. The goals include: improve the effectiveness of the Customer Support organization, reduce cycle times for support ticket resolution, influence the product roadmap toward improved customer experience and supportability, provide oversight on the quality and prioritiza...