Location
Singapore, Singapore, Singapore
Posted
July 25, 2026
Job Description
**Overview**
A Principal CSAM is a senior customer success leader responsible for driving strategic customer outcomes, accelerating cloud and AI adoption, and ensuring long-term customer health and value realization across enterprise accounts. The role acts as the trusted advisor to senior customer stakeholders while orchestrating Microsoft’s full capabilities to deliver measurable business impact.
**Responsibilities**
Strategic Customer Leadership: Own the end-to-end customer success strategy, aligning Microsoft solutions to customer business priorities and driving executive engagement and trust.
Customer Health & Value Realization: Lead customer health, security, resiliency, and operational excellence while proactively preventing risks and managing critical situations.
Consumption & Growth: Drive Azure and AI consumption growth by identifying expansion opportunities, accelerating adoption, and ensuring delivery of committed outcomes.
...
A Principal CSAM is a senior customer success leader responsible for driving strategic customer outcomes, accelerating cloud and AI adoption, and ensuring long-term customer health and value realization across enterprise accounts. The role acts as the trusted advisor to senior customer stakeholders while orchestrating Microsoft’s full capabilities to deliver measurable business impact.
**Responsibilities**
Strategic Customer Leadership: Own the end-to-end customer success strategy, aligning Microsoft solutions to customer business priorities and driving executive engagement and trust.
Customer Health & Value Realization: Lead customer health, security, resiliency, and operational excellence while proactively preventing risks and managing critical situations.
Consumption & Growth: Drive Azure and AI consumption growth by identifying expansion opportunities, accelerating adoption, and ensuring delivery of committed outcomes.
...