Location
richmond hill, york region, Canada
Posted
June 19, 2026
Job Description
Elevate your technical expertise as a Premium Support Engineer at OpenText, specializing in Fortify. This role emphasizes advanced customer support and proactive service, ensuring client satisfaction and account growth.
OpenText is seeking a Premium Support Engineer to work closely with customers using Fortify. You will deliver personalized technical support and share best practices to help clients maximize business value. This role requires strong technical skills and the ability to build trust while navigating complex environments.
Key Responsibilities:
• Serve as a single point of contact for customer support incidents
• Develop a deep understanding of customer environments
• Conduct supportability assessments to strategize improvements
• Proactively communicate updates on ongoing incidents
• Mentor customers to enhance their technical knowledge
Requirements:
• Bachelor’s degree or associate degree in a technical field
• Minimum 3 years in a customer su...
OpenText is seeking a Premium Support Engineer to work closely with customers using Fortify. You will deliver personalized technical support and share best practices to help clients maximize business value. This role requires strong technical skills and the ability to build trust while navigating complex environments.
Key Responsibilities:
• Serve as a single point of contact for customer support incidents
• Develop a deep understanding of customer environments
• Conduct supportability assessments to strategize improvements
• Proactively communicate updates on ongoing incidents
• Mentor customers to enhance their technical knowledge
Requirements:
• Bachelor’s degree or associate degree in a technical field
• Minimum 3 years in a customer su...