Location
halifax, ns, Canada
Posted
June 12, 2026
Job Description
Position Responsibilities
Handle sensitive issues in order to ensure customer satisfaction
Provide detailed oral and written communication to business areas regarding inquiry resolutions
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Meet personal/team qualitative and efficiency targets
Apply premium payments and deposits to policies
Facilitate changes in payment mode, banking details, and pre-authorized checking
Process wire, refund, suspense clearing, premium offset and chargeback
In charge of responding to general billing and policy change inquiries
Conduct research and histories
Required Qualifications
Excellent verbal and written communication skills
Keen attention to detail with strong analytical abilities
Previous experience in the customer service industry
Preferred Qualifications
P...
Handle sensitive issues in order to ensure customer satisfaction
Provide detailed oral and written communication to business areas regarding inquiry resolutions
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Meet personal/team qualitative and efficiency targets
Apply premium payments and deposits to policies
Facilitate changes in payment mode, banking details, and pre-authorized checking
Process wire, refund, suspense clearing, premium offset and chargeback
In charge of responding to general billing and policy change inquiries
Conduct research and histories
Required Qualifications
Excellent verbal and written communication skills
Keen attention to detail with strong analytical abilities
Previous experience in the customer service industry
Preferred Qualifications
P...