Policy Admin Senior Specialist

Full time Secretaries and Administrative Assistants

The Policy Admin Specialist provides administrative support to internal and external customers (policyholders, partners and distributors) who request policy admin-related transactions and inquiries. Ensures that customer transactions are done within turnaround time (TAT).

The main role includes handling and processing of after-sales transactions, providing resolution to any issues/discrepancies that may arise related to policy changes and adhering to established procedures and policies set by the Company. Additionally, the role may also support other policy admin-related transactions, such as training and customer retention transactions and inquiries.

Position Responsibilities:

Handling of company initiated and client-initiated policy change requests such as preparation of documents and certifications, Review and preparation of reports, unit-linked related transactions, and others.

Handling of client-initiated conservation related requests or pro...