Planning & Operational Excellence Manager

Full-time Management

Planning & Resource Optimization Manager (Americas)Location: Remote within CanadaCompensation: Up to BRL R$220,000Great operations don't happen by accident—they're engineered.We're seeking an experienced operational leader to transform planning, workforce optimization, and service delivery across a complex, fast-paced organization serving customers throughout the Americas.This is a highly visible leadership role where you'll partner with senior leaders, lead a team of approximately 15 professionals, and use data, technology, and continuous improvement to improve operational performance, customer experience, and business results.What You'll Do:You'll lead planning and resource optimization across multiple countries by:Developing workforce planning and resource optimization strategiesBalancing customer demand, capacity, and workforce utilizationLeading a high-performing planning team while coaching and developing talentDriving operational excellence through process improvement and automa...