Physical Security Technology Analyst

Full-time Other-General

Summary

Entry‑level role within the Global Command Center responsible for supporting physical security systems, help desk operations, and incident response. Serves as a key point of contact for issue resolution, work order management, and coordination across internal teams, vendors, and global security partners.

Core Responsibilities

• Act as primary point of contact for customers to handle security related work orders
• Answer help desk calls and emails for problem resolution
• Log and track inquiries using work order management database, ensure information is accurate, prioritized and appropriately assigned
• Research incident tracking system for similar incidents/resolutions
• Identify, evaluate, prioritize, follow‑up and timely completion work orders
• Communicate with team members, vendors and customers‑directing and leading others to seek resolution
• Maintain records, troubleshoot, analyze data to fin...