Job Description
About The Role
Pinhome is seeking a high-caliber Supply Ops & Workforce Manager to lead our Pinhome Home Service (PHS) operations in Bali. This is not a passive coordinator role or a purely strategic desk job—this is a high-impact, hands-on operator role that owns the end-to-end quality, reliability, and supply stability of our on-demand Service Providers (SPs) across the region.
Your core objective goes far beyond just increasing headcounts. You will be responsible for building, managing, and sustaining a highly disciplined, responsive, and top-performing workforce (including AC technicians, cleaning crews, massage therapists, etc.) that can consistently deliver a flawless customer experience. Combining aggressive sourcing strategy, strict vetting filters, and consistent daily enforcement on the ground, you will eliminate operational disruptions, slash cancellation rates, and drive booking conversions. If you are a tough leader with a strong enforcement m...