Job Description
Telephone Triage Coordinator (Part-Time | 20–25 Hours/Week)
Location: Alpharetta, GA
Pay: Starting at $20+/hr (based on experience)
Schedule: In-office preferred with flexibility for a hybrid schedule
About the Role
We are seeking a detail-oriented Telephone Triage Coordinator to serve as the primary point of contact for patients calling with questions, concerns, or care requests beyond routine scheduling. In this role, you'll utilize established provider-approved protocols to accurately direct calls to the appropriate department, ensuring patients receive timely assistance and exceptional service.
This is a non-clinical position. The Telephone Triage Coordinator does not provide medical advice or assess patients but follows structured guidelines to identify the appropriate level of urgency and route calls accordingly.
Responsibilities