Phone Support Associate

Full-time IT & Technology

Taguig City, Metro Manila, Philippines
Customer Experience – Phone Support
Full-time Employee
Hybrid

Coins is the most established crypto brand in the Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and holds both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you'll do

• Handle inbound and outbound voice communication and coordination related to the Coins customer’s account and transactions
• Serve as the voice of the customer and ensure that each customer query and issue has an outcome and appropriate actions are taken
• Maintain a culture of high quality support and proactively suggest points for improvement in existing SOPs together with the team
• St...