Location
toronto, on, Canada
Posted
July 20, 2026
Job Description
Elevate client support at Wealthsimple as a Performance Manager focusing on data-driven insights and operational excellence. Collaborate across teams to enhance performance metrics and improve client experiences.
As a Performance Manager in the Client Experience Operations team at Wealthsimple, you'll leverage your analytical expertise in a complex operational environment. You'll lead the design of performance metrics, enhance reporting tools, and drive data analysis to ensure that our support workforce excels. This role requires a blend of strategic thinking and hands-on execution to achieve impactful improvements in service delivery.
Key Responsibilities:
• Build performance intelligence frameworks across CXO
• Lead design and improvement of performance metrics
• Collaborate with data teams for effective reporting
• Manage core processes for workforce progression
• Analyze performance data to create actionable insights
As a Performance Manager in the Client Experience Operations team at Wealthsimple, you'll leverage your analytical expertise in a complex operational environment. You'll lead the design of performance metrics, enhance reporting tools, and drive data analysis to ensure that our support workforce excels. This role requires a blend of strategic thinking and hands-on execution to achieve impactful improvements in service delivery.
Key Responsibilities:
• Build performance intelligence frameworks across CXO
• Lead design and improvement of performance metrics
• Collaborate with data teams for effective reporting
• Manage core processes for workforce progression
• Analyze performance data to create actionable insights