Performance Improvement Delivery Lead

Contract/Temporary Operations Specialties Managers

Performance Improvement Lead

Location: London (Hybrid - 3 days onsite)

Contract: 6 months

IR35 Status: Outside

About the Role

We're seeking a dynamic Performance Improvement Lead to support a major global information services organisation undergoing a large-scale ETS Service Transformation. You'll be embedded within the organisation's transformation programme, driving rapid, high-impact service improvements that align with long‑term strategic change.

This role is all about pace, disciplined coordination, and delivering tangible operational uplift-achieved through exceptional facilitation, governance, and stakeholder engagement rather than direct authority.

What You'll Be Doing

Enable Rapid Service Performance Improvement

Coordinate and facilitate short-cycle, high-impact improvement initiatives.

Maintain momentum through structured delivery discipline.

Ensur...