Performance Effectiveness Specialist (Business/Claims/Data Analyst)

Full-time Business Operations Specialists

Customer Experience

Vancouver, BC • ID: 886-028 • Full-Time/Regular

The Organization

LGM is a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. Since 1998, LGM has partnered with leading automotive manufacturers and dealerships across Canada to deliver award-winning F&I solutions. Dealer partnerships are complemented with the strong backing and support of their automotive manufacturing brands, which include BMW/MINI, Kia, Mazda, Volvo, Jaguar/Land Rover, Mitsubishi Motors, Polestar and Motorrad.

The Role

As the Performance Effectiveness Specialist, you’ll sit at the centre of our warranty claims operation. You’ll design and optimize automated rules and workflows to make claims faster and more accurate, and you’ll build training programs that help our customer experience and dealer teams adopt new processes. This role is ideal for som...