Performance Analytics & Process Improvement Lead

Confidential

Full-time IT & Technology
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Location
rawalpindi cantonment, punjab, Pakistan
Posted
June 16, 2026

Job Description

Translation Empire PK is seeking a Call Center Performance Analyst in Rawalpindi Cantonment, Pakistan. The role involves analyzing contact center performance, resolving escalations, and evaluating customer interactions to enhance service quality.

The ideal candidate will contribute to process improvements and assist in training resources for team members. We aim to develop effective communication and service efficiency within our operations.

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