People Services Process & Experience Architect (Senior IC)
DFI Retail Group
Full-time
Management & Operations
Location
petaling jaya, selangor, Malaysia
Posted
July 18, 2026
Job Description
DFI Retail Group in Malaysia is seeking a senior individual contributor to shape and deliver holistic improvements to People Services experiences for Asia. You will work hands-on across process re-engineering, HR technology enablement, and ways of working to deliver effortless, customer-focused outcomes while staying compliant and scalable.
The role requires influence, partnership, and problem-solving rather than formal authority, with a hands-on approach to design decisions and service delivery
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