People Service Analyst (Temporal)

Full-time Gestión del riesgo y análisis cuantitativos

Key Responsibilities

Primary Focus: Resolving HR issues and performing complex HR tasks requiring base expertise and process understanding

• Handle HR cases requiring interpretation, judgment, and investigation with limited support of a defined roadmap
• Partner with different areas to find solutions
• Utilize available AI and technology tools to streamline work and get resolution more efficiently and effectively and quickly and independently learn new tools as they are added; serve as an AI-tool super user
• Provide continuous feedback on escalation flow, knowledge accuracy, identify systemic issues and friction points and recommend process improvements

Success Metrics

• Case resolution quality and outcomes
• Employee satisfaction on cases
• Friction reduction initiatives identified and implemented

Other Qualifications

• Bachelor’s degree
• 2-3 years ...