People & Organization Services Expert

Sandoz México

Full-time Servicio de atención al cliente
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Location
insurgentes de pueblo yaqui, sonora, Mexico
Posted
July 26, 2026

Job Description

Join us—the future is in our hands!

Major Accountabilities

  • Support the team in the operational conversion of P&O strategic objectives.
  • Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects, and provide guidance and assistance on problems and requests to customers/users through consulting and training.
  • Support the identification and planning of services P&O Services will provide.
  • Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts.
  • Perform user administration tasks (e.g. access management).
  • Track service requests and troubleshoot – analyze error messages and questions.
  • Support periodic cost and efficiency analyses to support productivity objectives.
  • Support personnel cost budgeting process and control.