Pensions Manager - Operations

Full-time Management & Operations

About the Role

Supports the Pension Schemes Executive team and provides expert support and management services to Trustees of M&G’s UK pension schemes, ensuring governance, investment management and member services for over 45,000 members across defined benefit and defined contribution plans.

Main Responsibilities

• Lead and oversee pensions administration and operational activities, ensuring service delivery meets agreed standards and controls.
• Manage relationships with third‑party administrators and service providers, including performance monitoring and issue resolution.
• Ensure operational processes comply with relevant pensions legislation, regulatory expectations and internal policies.
• Drive continuous improvement initiatives to enhance efficiency, controls, data quality and member experience.
• Oversee operational risk management, including incident handling, remediation activity and reporting.
• Produce a...