Payroll Operations Manager (nordic payroll)

Full-time Recursos Humanos y personal

Overview

Responsible for the end‑to‑end client relationship, ensuring that all contractual agreements are delivered on time and accurately.

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Key Responsibilities

• End to end management of the client relationship, including all escalation
• Work in partnership with Account Management to ensure accurate and timely contract revisions
• Manage and identify deviations from the contractually defined standard scope of service, including following the defined Change Request process (estimate and implement changes, ensure the defective input process is followed)
• Ongoing review of the Country Solution workbook and ensure updates are captured
• Year‑End management
• Effectively manage and monitor all client SLAs using the appropriate tools to ensure adherence to targets; if...