Job Description
Imagine working in the heart of Lisbon, at an international company, helping French-speaking customers navigate payment solutions — with a contract, meal allowance, and health insurance from day one.
Not a vague promise. That's exactly what this role offers.
What you'll be doing
You'll be joining a specialised Customer Service team dedicated to payment solutions — one of the most in-demand areas in global customer support right now.
Your day-to-day will involve handling inbound contacts from French-speaking customers across phone, chat, and email, helping them with everything from transaction queries and account access to payment troubleshooting and process guidance. You'll be the person who turns a frustrating moment into a resolved one — and that matters.
This isn't a generic call centre role. You'll be working with structured processes, clear escalation paths, and a team that takes quality serio...