Location
Chicago, IL, United States
Posted
July 26, 2026
Job Description
Description
We are looking for a Payment Processing Team Lead to support daily mortgage payment operations and help guide a high-performing cashiering team in the northwest suburbs or Chicago, Illinois. This role combines hands-on payment processing expertise with team leadership, ensuring accurate transaction handling, reliable reporting, and consistent service for borrowers, clients, and internal partners. The ideal candidate brings strong mortgage servicing knowledge, sound judgment, and the ability to coach staff while helping the department meet service standards and compliance expectations.
Responsibilities:
• Guide the day-to-day activities of the payment processing team, providing direction, answers to technical questions, and support for complex transaction issues.
• Coach team members through regular feedback, side-by-side reviews, and practical instruction to strengthen accuracy, productivity, and overall performance.
• Handle co...
We are looking for a Payment Processing Team Lead to support daily mortgage payment operations and help guide a high-performing cashiering team in the northwest suburbs or Chicago, Illinois. This role combines hands-on payment processing expertise with team leadership, ensuring accurate transaction handling, reliable reporting, and consistent service for borrowers, clients, and internal partners. The ideal candidate brings strong mortgage servicing knowledge, sound judgment, and the ability to coach staff while helping the department meet service standards and compliance expectations.
Responsibilities:
• Guide the day-to-day activities of the payment processing team, providing direction, answers to technical questions, and support for complex transaction issues.
• Coach team members through regular feedback, side-by-side reviews, and practical instruction to strengthen accuracy, productivity, and overall performance.
• Handle co...