Location
toronto, on, Canada
Posted
July 04, 2026
Job Description
Become a Senior Investigations Support Officer at RBC, focusing on payment inquiries and client relationships. This role runs from 10 AM to 6 PM, emphasizing accuracy and efficiency.
Supporting the Assistant Manager, you will log inquiries efficiently while conducting thorough investigations. Your ability to foster strong connections with clients and partner services will elevate the investigation process, ensuring both confidentiality and a high quality of service. Your commitment to improvement will directly impact the team's efficiency.
Key Responsibilities:
• Ensure timely logging of inquiries from various sources
• Authenticate information and maintain client confidentiality
• Identify service gaps for improvement initiatives
• Effectively communicate with clients and internal teams
• Maintain compliance and high-quality service standards
Requirements:
• Skillful in investigations and problem-solving
...
Supporting the Assistant Manager, you will log inquiries efficiently while conducting thorough investigations. Your ability to foster strong connections with clients and partner services will elevate the investigation process, ensuring both confidentiality and a high quality of service. Your commitment to improvement will directly impact the team's efficiency.
Key Responsibilities:
• Ensure timely logging of inquiries from various sources
• Authenticate information and maintain client confidentiality
• Identify service gaps for improvement initiatives
• Effectively communicate with clients and internal teams
• Maintain compliance and high-quality service standards
Requirements:
• Skillful in investigations and problem-solving
...