Payment Escalation Officer

Full-time Other-General

Job Description

This position ensures the timely, accurate fulfilment and escalation of all day‑to‑day activities related to high‑risk wire payments that stop in exception queues for processing. The Senior Payment Escalation Officer is accountable for ensuring payment processing conduct is adhered to on behalf of RBC, completing high‑risk processes linked to same‑day/future‑value cancellations and amendments, meeting industry deadlines, ensuring SLA compliance, and maximizing operational effectiveness through capacity management and continuous process improvement.

Working Hours

8:30 am – 5:00 pm PST

Responsibilities

• Responsible for providing a high level of service and support to a global client base by consistently meeting measurable Service Delivery Standards.
• Provide highly effective day‑to‑day support for escalations on all electronic Payments Processing.
• Accountable and responsible to deliver in accordan...