Patient Technology Technician
PEAKE Technology Partners, An Omega Systems Company
Job Description
Patient Technology Technician
Department: Patient Technology Support
Reports To: Patient Tech Manager / Patient Tech Team Lead
Location: Philippines (Remote)
About the Role
PEAKE Technology Partners is seeking a compassionate, service-driven Patient Technology Technician to serve as the primary point of contact for patients navigating their healthcare portal. In this role, you will deliver timely, high-quality support to patients experiencing issues with portal access, account registration, password resets, and patient information management within a structured, SLA-driven support environment.
Our patient population skews heavily elderly, and many callers require step-by-step guidance through technical processes. Success in this role demands patience, empathy, clear communication, and a genuine desire to help. You will handle inbound contacts across phone and email channels, manage tickets through ConnectWise, and e...