Patient Services Representative

FULLTIME Information and Record Clerks

ESSENTIAL FUNCTIONS Provide a warm greeting for all patientsAnswers phones timely, in a polite manner, while continually providing excellent customer service Responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellenceActs as receptionist for patients and visitors and serves as central contact person for telephone calls and distribution point for communicationDisplay strong customer service skills that ensure that patients and family members have the desired patient experienceHelp patients navigate the healthcare system by providing clear and understandable instruct...