Patient Service Representative

Full-time other-general

Description We are looking for a Patient Service Representative to support individuals, caregivers, and authorized contacts by delivering responsive service and clear guidance about available assistance programs in Midlothian, Virginia. This Long-term Contract position is ideal for someone who communicates with empathy, handles high-volume inquiries with accuracy, and helps applicants understand eligibility, enrollment steps, and available support. The role requires strong documentation habits, a service-focused mindset, and the ability to address questions professionally while following organizational and regulatory standards.

Responsibilities:
• Respond to incoming calls and inquiries from patients, caregivers, representatives, and other partners with professionalism and compassion.
• Explain program offerings, qualification criteria, enrollment steps, and support options in a clear and understandable manner.
• Guide callers through program rules, including covered ...