Job Description
Essential duties
● Patient Service & Case Management
● Handle inbound and outbound patient inquiries via phone, email, and messaging platforms.
● Identify patient needs, clarify information, and assist with appropriate next steps, escalating to clinical teams when required.
● Support complaint resolution with empathy and professionalism, ensuring patient satisfaction.
● Maintain accurate patient information across database systems.
Team Support & Collaboration
● Provide daily support to ensure smooth team operations.
● Assist with administrative tasks, including document and process management, with attention to detail.
● Deliver courteous and professional communication across all channels.
● Ensure patient satisfaction is prioritized in all interactions.
● Respond to information requests and queries in a customer-centric manner.
Compliance & Safety
● Observe Occupational Health & Safety, Environmental, In...