Job Description
Job Summary
To administer and support the patient life cycle to meet the company’s objectives of profitability, patient satisfaction, and stakeholder experience. To combine leadership skills with a desire to provide a positive patient experience to lead the patient success team. To organize and develop a way to measure how patient perceive the product and/or service the healthcare facility provides.
Job Responsibilities 1
Ensure that a positive patient experience is well maintained in the area.
Assist in planning, directing, and overall coordination of Guest Relations services.
Interact directly with patients, families, visitors, and staff daily.
Facilitate real-time service recovery by directly connecting with the patient and their family.
Coordinate and maintain staff competency in the area of bereavement and family and patient-centered care.
Serve as a bereavement resource...