Patient Account Associate Tier 1 (HB) Credit Balances

Intermountain Health

Full-time other-general
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Location
Augusta, ME, United States
Posted
July 18, 2026

Job Description

**Job Description:**
Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.
Essential Functions β€’ Identifies appropriate payment details and saves back-up as appropriate. Researches, validates and makes adjustments to payment postings. Follows up in accordance with procedures and policies with an overall goal of account resolution. β€’ Initiates payer recoupments, payer refunds, and patients refunds where applicable. Follows up in accordance with procedures and policies with an overall goal of account resolution. β€’ β€’ Abel to navigate various payer claim portals and understand payer functionality. β€’ Interacting with others by effectively communicating both orally and in writing. β€’ Operate computers and other office equipment, as well as various computer software’s. β€’ Se...