Patient Access Specialist

Full Time Information and Record Clerks

Job Overview

The Patient Access Specialist serves as the primary point of contact for patients via telephone and plays a critical role in creating a positive first impression of the practice. This position is responsible for managing high call volumes, scheduling appointments, and addressing patient inquiries with professionalism and efficiency. While primarily phone-based, the Patient Access Specialist is cross-trained in all front desk functions to support overall patient flow and operational needs. A successful candidate will be detail-oriented, friendly, and capable of multitasking in a fast-paced medical environment. Prior experience in healthcare—particularly in ophthalmology—is preferred but not required.

While this position is located in Albany, this role is expected to be able to provide coverage at our other office locations if needed.

Key Responsibilities:

Phone &...