Location
calgary, ab, Canada
Posted
June 27, 2026
Job Description
Join Pason as a Software Analyst to support critical DataHub functionalities through excellent customer service and technical expertise. This hybrid role offers flexibility with both in-office and remote work.
In this position, you will manage escalated support requests from the Pason Support Services group, leveraging your analytical skills to address complex issues. You will collaborate closely with Account Managers, Product Managers, and other technical teams to enhance our software offerings. Your commitment to quality and problem-solving will be key to delivering reliable support.
Key Responsibilities:
• Address DataHub Tier 3 support requests efficiently
• Diagnose customer issues using advanced software tools
• Suggest improvements to minimize support incidents
• Document field issues with accuracy and thorough detail
• Develop essential software features and scripts
Requirements:
• 1 year of experience in software development
• Familiarity with MyS...
In this position, you will manage escalated support requests from the Pason Support Services group, leveraging your analytical skills to address complex issues. You will collaborate closely with Account Managers, Product Managers, and other technical teams to enhance our software offerings. Your commitment to quality and problem-solving will be key to delivering reliable support.
Key Responsibilities:
• Address DataHub Tier 3 support requests efficiently
• Diagnose customer issues using advanced software tools
• Suggest improvements to minimize support incidents
• Document field issues with accuracy and thorough detail
• Develop essential software features and scripts
Requirements:
• 1 year of experience in software development
• Familiarity with MyS...