Location
toronto, on, Canada
Posted
June 27, 2026
Job Description
Become a Customer Experience Analyst at Parts Town, where your insights will drive business decisions and enhance customer satisfaction. This hybrid role empowers you to analyze and interpret customer feedback effectively.
You will play a crucial role in Parts Town’s Voice of the Customer initiatives by managing customer feedback platforms like Qualtrics. Utilizing your strong analytical skills, you will translate complex data into actionable insights and narratives for stakeholders. Your collaboration with operational teams will help implement strategic improvements that enhance the customer experience.
Key Responsibilities:
• Manage and administer customer feedback platforms effectively
• Develop and execute omnichannel feedback programs
• Create insightful dashboards that inform business strategy
• Analyze customer feedback for trends and improvement areas
• Establish processes for ongoing feedback and improvement
Requirements:
• Minimum 3 years’ experienc...
You will play a crucial role in Parts Town’s Voice of the Customer initiatives by managing customer feedback platforms like Qualtrics. Utilizing your strong analytical skills, you will translate complex data into actionable insights and narratives for stakeholders. Your collaboration with operational teams will help implement strategic improvements that enhance the customer experience.
Key Responsibilities:
• Manage and administer customer feedback platforms effectively
• Develop and execute omnichannel feedback programs
• Create insightful dashboards that inform business strategy
• Analyze customer feedback for trends and improvement areas
• Establish processes for ongoing feedback and improvement
Requirements:
• Minimum 3 years’ experienc...